1. Processing Time:

Orders are processed and shipped within 5-7 business days of the order placement, excluding weekends and holidays. We strive to ship orders as quickly as possible, and you will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Methods:

We offer the following shipping methods:

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 4-5 business days.
  • Overnight Shipping: Next business day delivery (for orders placed before 12PM Everyday PST).

3. Shipping Costs:

Shipping costs are calculated based on the weight of your order and the shipping method selected. You can view the shipping costs during the checkout process before finalizing your order.

4. International Shipping: (Not Available Now)

We currently offer international shipping to select countries. International shipping costs and delivery times may vary. Please note that the customer is responsible for any customs duties, taxes, or import fees that may apply.

5. Order Tracking:

Once your order has been shipped, you will receive an email with a tracking number to monitor the progress of your delivery.

6. Shipping Restrictions:

Please be aware that certain items may be restricted from shipping to specific locations due to legal or logistical reasons. We reserve the right to cancel orders that violate these restrictions.

7. Undeliverable Packages:

If a package is undeliverable for any reason (e.g., incorrect address provided, no one available to receive the package), the customer will be responsible for any additional shipping costs to reattempt delivery.

8. Holiday Shipping:

During peak seasons or holidays, processing times and delivery estimates may be longer than usual. We recommend placing orders well in advance to ensure timely delivery.

9. Returns Due to Shipping Issues:

If your order is damaged during transit or there are any shipping issues, please contact our customer support team within [X] days of receiving your order. We will work to resolve the issue promptly.

10. Contact Information:

If you have any questions or concerns regarding our shipping policy, please contact us at [email protected].